Frequently Asked Questions
|
SHOPPING AND ORDERING 1. How do I browse for products? It’s easy to shop at Fit-N-Pretty.com! Our site is designed to allow you to search by activity (running, fitness, cycling, and yoga), by type of clothing (tops, bottoms, sports bras, accessories) and by brand. Fit-N-Pretty is unique in that we allow our customers to search for products that can be used for a variety of activities. For example, our site allows you to use a single search for clothing that is appropriate for several activities, such as running and fitness. In addition, each product will display an activity icon that lets you know how this item is best used. In order to make it easier for you to choose complete outfits, we also suggest related products that we think may interest you. Some of our customers are interested in the newest and most popular additions to Fit-N-Pretty. These customers will enjoy browsing our Fit Picks, where we feature our personal favorites, newest additions, and the latest designs. For those of us interested in saving a dollar or two, we’ve created Pretty Prices, which contains all our sale merchandise. 2. If I can’t find an item on your website, does this mean that you don’t carry it? Not necessarily. Some manufacturers like Nike don’t want their merchandise sold online. We still carry a large assortment of their products in our land-based store, and we’re happy to complete your order via phone for these products. Call us at 1-866-297-8937 and ask us about the particular product you have in mind. If we can get it for you, we will! 3. How do I know if a product is in stock, on back-order, or no longer available? For most of our products, we’ll immediately present a product page that lets you know if we currently have that item in stock. Several of our vendors "drop ship" directly from their warehouses, so we may not know the availability of these products until we place your order. Once we know that an item is out of stock or on backorder, we immediately notify the customer via email or phone as to its status. 4. How do I create and manage my account? It’s really very easy! At checkout, simply enter the information for the required fields; and we’ll store your name and basic information for you. The next time you visit our site, enter your email address and password as required. This allows you to manage your account by checking on current orders and also helps expedite future purchases. Please note that for security reasons you’ll need to enter credit card information each time you place an order. 5. How do I order a Gift Certificate? You can order gift certificates several ways. To order an e-certificate, click on the Gift Certificate option at the top of the page or in the Customer Service section. To order a Gift Certificate to be sent via regular mail, call 1-866-297-8937 and we’ll handle everything for you. PAYMENT AND SHIPPING 1. What kind of payment can I use for my purchases? For online purchases, we currently accept all major credit cards including Visa, MasterCard, American Express, and Discover. We also accept Gift Certificates and Merchandise Credits. 2. Can I use a Gift Certificate online? Yes, just enter the Gift Certificate code in the required field when checking out. Remember, we also accept gift certificates from MyTennisStore.com and Tennis-Clearinghouse.com 3. What shipping method do you use? We use the most cost effective and productive shipping method for the desired shipping level. 4. Will I be charged for my backorder when the order is placed or when it is shipped? You aren’t charged for backorders until the item has been shipped. There is no additional charge to ship backorder items. Shipping charges are simply prorated to reflect the item being shipped. EXCHANGES AND RETURNS 1. How much time do I have to return an item? There is a 30 day time limit on all returns. Some items are final sale only, and these items are clearly noted on the site. 2.How do I exchange or return an item? Please contact Fit-n-Pretty.com via phone or email to obtain an Return Authorization which should be clearly visible on either your package or receipt. Package your return and send it to Fit-n-Pretty.com Returns, 1807 Taft Hwy. Ste. 2, Signal Mountain, TN 37377 with a copy of your invoice included. Let us know if you'd like to exchange and for what item(s). If you’ve misplaced your packing slip, you may call us at 1-866-297-8937 and we’ll walk you through the exchange/return process. 3. Will I be refunded my shipping on a return? No, we only refund the cost of the item purchased. If you are making an exchange; however, we’ll ship the exchanged item to you at no additional charge. 4. How are returned items credited back to me? Typically we credit the original credit card used to make the purchase. Purchases made via coupon, Gift Certificate, Merchandise Credits, and gift orders are refunded as a Merchandise Credit. 5. How long does it take to process a return? Depending on the complexity of the return/exchange, most transactions take from three to six weeks to complete and be reflected on your credit card statement. |
